A. X-BO  Warranty Policy 

    Thank you for choosing X-BO mobile phone. We offer warranty service according to Stipulations on Responsibility for Repair, Replacement or Return of Mobile Phone Handsets 
    1. Has any failure listed in List of Mobile Phone Performance Failures occurred within 7 days from the date of purchase, purchaser can choose to repair, replace or return the phone.
    2. Has any failure listed in List of Mobile Phone Performance Failures occurred in the 8th to 30th day from the date of purchase, purchaser can choose to repair the phone.
    3. Please fill in the warranty card with complete, correct and real information, require and properly keep your invoice when purchasing your mobile phone.
    4. Purchasing invoice is valid only when marked with information including International Mobile Equipment Identity number (IMEI, 15-digit number on the back of the phone behind the battery), serial number of accessories (battery, charger, etc.), product model, date of purchase, seller's  stamp and amount of money.
    5. Valid warranty card and invoice are basic guarantees for your rights. (Valid warranty card and invoice are the ones with complete, real and correct information with no corrections.) If you lose your valid invoice and warranty certificates, and cannot provide their copies, we will offer 1-year free warranty service starting from the 90th day after the date of production of your mobile phone.

B.Warranty Descriptions and Principles

     1. The warranty is valid only when the mobile phone is properly used. The warranty does not cover deliberate damage and the following: 
(in which case, repair fee will be charged if customer requests for repair.) 
     a. Warranty period has expired.
     b. Damage caused by human factors, including use in abnormal conditions or not consistent with the instructions.
     c. Self repair and modification, or repair attempted by any unauthorized service center.
     d. Damages by force majeure (e.g. water, fire, earthquake and lightning)
     e. No warranty card and valid purchasing certificates can be presented, or product model or bar code is inconsistent or has been altered.
     f. Normal wear and tear (including the case, keyboard, screen, antenna and accessories)
     g. Failure, defect or flaw that is not caused by our company.
     h. Bar code or warranty label is damaged and beyond recognition.
     2. Others
     a. Mobile phones with appearance damages (e.g. wear and tear or scratches) cannot be returned.
     b. Failures caused by wireless network or carriers are not covered in the warranty.
     c. Oral promises of retailers that are beyond the warranty principles are invalid. No service shall be provided.
     3. Products according with replacement requirements can be replaced at our authorized center. Mobile phone with failure can be replaced 
with a new one of the same model and type. Mobile phone with problems in accessories can only have accessories replaced.
     4. Products can be repaired at any of our authorized center nationwide.